Patient Transformation – Sandra

Sandra’s Story


Sandra never expected that something as small as a BB could cause such a problem decades later. It was only a childhood accident. While shooting a BB gun a BB she fired bounced off a tree and hit her on a front tooth. At 20, the tooth needed a root canal and crown, but now, almost 40 years later, Sandra’s damaged front tooth was falling out.

“My front top teeth had a large gap,” Sandra described how the problem looked and felt. “One was falling out due to bone loss. I’d always been self-conscious of my smile but losing a front tooth was terrifying.” It was embarrassing to talk and smile with anyone.

And, Sandra was not happy about this. “My own dentist never brought the fact up that I was losing my front tooth. ” When it became obvious, Sandra was really disappointed to hear that her dentist would only refer her out for an implant, which was the solution he suggested.

Sandra wanted to have her problem and her long-term care handled by a dentist who seemed to care. Her adult daughter-in-law had just completed Invisalign with Dr. Amy Norman and recommended Dr. Norman to her mother. “I was checking out a lot of dentists,” Sandra said. “And, Dr. Amy made a great first impression!”


“The first impression Dr. Norman made was that she was so professional and caring.” Sandra said. “I’d had a lot of dental issues in my life but she didn’t make me feel like I hadn’t taken good care of my teeth. From the moment I walked in the front door, I felt welcomed and safe. I have always had a fear of dentists, but Dr. Norman explained that pain should not be part of the dental experience and what they could do to make me more relaxed and pain free.”

They talked about implants but Dr. Norman also offered other solutions. Sandra felt that the best choice was a 5-tooth bridge and crowns. “Dr. Norman explained all the options and explained the procedures,” Sandra said. “She educated me with all the facts I needed to make a good choice for what would work best for me. A bridge allowed Dr. Norman to replace the lost front tooth without the use of a denture or dental implant. The false tooth would be held in place by being attached to the teeth next to it. These teeth would be crowned. I liked knowing the tooth would be permanent.”

Sandra loved everything about Dr. Norman’s practice and she felt comfortable moving forward with a procedure that would give her a confident smile.


“Now I have a beautiful smile and love sharing it with others,” Sandra said. “I no longer fear going to the dentist, but look forward to it. The procedure was painless and the results amazing. My teeth look totally natural, and I have never been happier.”

Sandra had found the dental care she needed all her life and was so happy with how she was approached and treated. “Dr. Norman is a wonderful dentist and an amazing, caring women. She is one of those people who come into your life and makes a lasting impression.

“I’d tell anyone in my position to go to Dr. Norman for a consultation.  If you are not happy with your dentist, reach out and get a second opinion.” Doing just that opened the door to Sandra finding Dr. Norman. “I’ve never meet a woman like her,” Sandra said. “ I get very emotional about the experience I had with her. “She is Awesome”